Adaptive Guest Surveys
Personalised surveys that adapt to each guest's response — short, convenient and built to collect the specific data each brand actually needs.
Featured Partner Solution
Meet Harlyy.
Turn guest feedback into revenue.
Harlyy is the guest-feedback, complaint-management and recovery platform built for multi-unit restaurants — adaptive surveys for every guest, real-time alerts before a bad review lands, and automated recovery that wins guests back.
- Personalised surveys for every guest
- Reach out to unhappy guests instantly
- Detailed analytics & trend tracking
- Automated support & guest recovery
Harlyy · Guest Survey Live
How was your visit today?
Live NPS · this branch+24
1000+
Restaurants
5M+
Data Points Collected
$1M+
Revenue Recovered
98%
Client Retention
The Problem
Feedback won't improve your operations if it just sits in a spreadsheet.
Most multi-unit chains collect feedback, but never turn it into action fast enough to matter.
Use a one-size-fits-all survey for every brand and location
Reach out to guests manually — after they've already left a negative review online
Can't track trends by time, department or location, so feedback never becomes action
The Platform
One platform from first bite to won-back guest.
Harlyy adapts to each brand and every branch — capturing the right feedback, catching unhappy guests in real time, and recovering them automatically.
Instant Complaint Alerts
Real-time alerts notify the right team lead the moment a guest is unhappy — so issues get fixed before they ever become a public review.
Centralized Analytics
One dashboard for every branch. Filter trends by time, location and department to understand guests and make data-driven decisions.
Automated Guest Recovery
Win guests back automatically — track recovery timelines and send apologies, rewards and incentives that protect revenue and loyalty.
Online Review Management
Steer happy guests toward public reviews and intercept unhappy ones first — lifting your Google rating across every location.
Multi-Branch & Team Roles
Built for chains: per-location dashboards, department routing and team roles so the right person owns every guest issue.
How It Works
Catch the issue before the guest leaves.
01
Guest scans & rates
A quick, adaptive survey meets the guest at the table or on the receipt.
02
Unhappy? Alert fires
The branch lead is notified in real time — before a public review is ever written.
03
Recovery kicks in
An apology, reward or incentive goes out automatically to win the guest back.
04
Trends roll up
Every response feeds one dashboard — by location, department and time.
The Results
What our restaurants actually see.
23x
more actionable feedback
16x
more retained customers
98%
reply rate to unhappy guests
110+
metrics & surveys
Trusted by leading restaurant & hospitality brands
Why Restaurants Love Harlyy
Operators don't just use it — they rely on it.
Request Your Demo
Turn guest feedback into revenue.
Join hundreds of multi-unit restaurants using Harlyy daily to recover guests, lift ratings, and make every branch better — with data, not guesswork.
Thank you for your inquiry. Our team will review your request and respond within 24 hours.