Omnichannel Inbox
WhatsApp, Instagram and Messenger conversations in one shared, real-time inbox — your whole team works from a single screen.
A Restaurant Method Product
Meet Conviyo.
Turn conversations into revenue.
Conviyo turns your WhatsApp, Instagram and Messenger chats into a 24/7 AI sales and support team — answering instantly, recommending products, taking orders and checkouts, recovering abandoned carts, and handing off to your team when it matters.
Conviyo · WhatsApp● Online
Hi! Can I order 2 Truffle Pizzas for delivery?
Of course! 2× Truffle Pizza — AED 164. Add our Garlic Knots for AED 20?
Yes, add them 🙌
Added ✓ Total AED 184. Pay now to confirm your order →
Order valueAED 184.00
50+Brands on Conviyo
200k+Conversations / Month
GlobalMarkets Served
Live Demo
See Conviyo in action.
Restaurants, retail, perfumeries, clinics — whatever you sell, Conviyo speaks your customers' language. Pick a capability and watch a real conversation play out.
Conviyo · Instagram Online
Type a message…
The Platform
Built for revenue, not just replies.
Everything Conviyo does is in service of one outcome: turning a customer chat into a paid order — and the next one.
01
Conversations & AI
An AI agent that talks like your best rep — across every channel your customers already use.
AI Sales & Support Agent
A Gemini-powered agent holds natural, multi-turn chats, understands intent, and guides customers from first hello to checkout.
No-Code Agent Builder
Shape your agent's identity, tone and rules. Train it on your website, PDFs and FAQs, then test it live in a chat playground.
Voice AI
Understands customer voice notes and can reply with natural text-to-speech — selectable voices, mapped per language.
Multilingual
Converses fluently in English, Urdu, Punjabi, Sindhi, Arabic and more — automatically matching the customer.
Rich Media Conversations
Sends product images, carousels, files and PDFs in chat, and requests location to calculate delivery eligibility.
02
Commerce & Checkout
From first browse to paid order — handled inside the chat and synced to your store.
In-Chat Ordering
Search the catalog or menu, confirm availability, calculate delivery, place the order and track it — all inside the chat.
Commerce Integrations
Connects natively to Shopify, Indolj and BlinkCo for live menus, orders, shipping rates and order tracking.
Bank Discounts & Promotions
Configure bank-card discounts and offers the AI surfaces and applies automatically mid-conversation.
Order Management
A central Orders view tracks every chat-driven order, kept in sync with your connected commerce backends.
03
Team & Human Handoff
Automation that knows its limits — and routes the right chat to the right person.
Smart AI ↔ Human Handoff
The AI escalates on frustration or a request for a person, and steps aside the instant a teammate takes over.
Intelligent Escalation Routing
Escalations are prioritized (P0–P3), summarized, and routed by department, branch and language to the right agent.
Team Roles & Presence
Invite members as Admin, Manager, Agent or Viewer, with live availability and a performance leaderboard.
Conversation Tagging
Tag chats manually or let rule-based auto-tagging classify them for routing and reporting.
04
Growth & Retention
Turn one-time buyers into repeat revenue with timely, targeted outreach.
Automated Follow-Ups
Intent-aware, multi-step nudges recover abandoned carts and re-engage quiet customers automatically.
Campaigns & Broadcasts
Build customer segments, preview the audience, and send targeted WhatsApp campaigns with delivery insights.
WhatsApp Templates
Manage approved templates and bind them to events — order confirmed, shipped, abandoned cart — so the right message sends on time.
Contact Lists & Imports
Bulk-import contacts, organize them into lists, and respect opt-outs with suppression lists.
05
Intelligence & Analytics
Know every customer and every number — and act before they churn.
Customer Intelligence
Profiles every customer — churn risk, conversion likelihood, loyalty and price sensitivity — and flags who's about to leave.
Operations Dashboard
Conversations, average response time, sentiment, volume trends and channel mix at a glance.
Commerce Dashboard
Revenue, orders and average order value, with views tailored to F&B or retail.
Multi-Region Ready
Multi-currency (PKR, AED, SAR, USD and more), time zones and branches across South Asia, the Gulf, the Middle East and beyond.
Why Conviyo Stands Out
Most chatbots answer questions. Conviyo drives revenue.
Human agents give live support. A chatbot automates replies. A CRM runs outreach. Conviyo does all three — so you stop stitching subscriptions together.
Human agents
Live support
+
Support bot
Automation
+
=CRM + BSP
Marketing & outreach
Conviyo
All of it, in one platform
| Capability | All-in-oneConviyoAI commerce engine | Human agents24/7 manual support | Support botFAQ chatbot | CRM + BSPMarketing & messaging suite |
|---|---|---|---|---|
| Voice message conversations | ||||
| Social commerce | ||||
| Behavior & intent analysis | Inconsistent | Partial | ||
| Conversation funnel analysis | ||||
| Follow-up & nudge configuration | Manual | |||
| Custom integrations (POS & e-commerce) | Manual | Extra fee | ||
| Human agent performance tracking | Extra software | |||
| Multilingual voice & text support | ||||
| WhatsApp carousels | ||||
| Order status & tracking | ||||
| Customer tags & classification | ||||
| Capabilities fully covered | 11/11 | 1/11 | 2/11 | 6/11 |
Trusted by leading restaurants and e-commerce businesses
Now powering around 250 branches across Pakistan.
Padel courts
Pricing
A full AI sales & support team, from AED 499/month.
Every plan bundles your AI conversations and includes the agent, no-code builder, shared inbox and analytics. Pick the tier by the channels, features and team you need — not by the math.
Talk to Conviyo
Ready to turn conversations into revenue?
Book a 30-minute demo and see Conviyo in action.
Thank you for your inquiry. Our team will review your request and respond within 24 hours.